Windows 10 contains a widely documented "bug" about USB3 ports not always detecting the devices which are connected to it.



Why is your device not powering up or turns off ?

The problem is caused by Windows 10 which can power down devices on your USB 3 to put them in sleep.
This situation has for consequence to cut the supply to the device and turn it off, even if its in the list of devices still connected.

Once windows has turned OFF the TripLogik device, it shows an error it created itself.
"The device has malfunctioned windows does not recognize the device"



Our solution ( because Microsoft has none ! )

It is possible to deactivate this function by using the registry editor.

Since this is a Windows 10  bug and that Microsoft has no solution to offer

We created an application which allows to deactivate the power management when used with the Triplogik device


Follow the instructions below to do this!

You only have to run this once...




STEP 1


Connect your TripLogik in the USB port of your PC

It is possible that the latter turned on and turned off or that it remained lit.
If an error message displays, simply close the window for the moment.


STEP 2


This software must be started in administrator mode
Thus make sure you have administration rights on your PC.
If you are not certain, simply right click with the software icon
A menu will appear. Selected the second option "Run as administrator "

If you don't have administration privileges, your computer will prevents you from running the software

In this case please ask your IT administrator to run it for you.

Windows will prevent the application from running if you don't have admin privilege (this is part of windows protection)

If this is your personal PC, make certain the user name you are using has administration privileges. if this is the case, please use an other user name that is admin.


blob1454276478570.png


If you get a security warning message like the following image.

Click "Run" to continue


blob1454276678293.png



STEP 3

When the software starts

  • 1) Select the language to use ( from the flags)
  • 2) Accepted conditions of use ( select I agree )
  • 3) Click on OK



STEP 4


If you had already connected your device (several minutes before)

  • 1) The software will show the serial number of your TripLogik and it will already be selected.
  • 2) If it is not the case, connect your device and click Refresh
  • 3) If your device is shown, ensure it is checked and click the Run button.



STEP 5


If the application has successfully modified your settings, a green check-mark will display next to your serial number.
You can click the "Exit" to close the application.



Further to this modification, Windows10 will not deactivate the device any more

IMPORTANT NOTE

This only had to be done once ( unless you add another new logger to the PC)
This modification ONLY affects the TripLogik USB connection and cannot settle any other communications problem with other devices using USB3 on windows 10


STEP 6


Disconnect the TripLogik from your computer, wait 3 seconds and reconnect it.


Your device can now remain ON permanently and will prevent Windows 10 from deactivating it.

This will effectively prevent Windows from turning OFF the device and creating itself an "unknown devices error"