Support / Aide
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Answers to your Questions
How to Video section
GMT time offset
How can I tell where the GPS satellites are ?
How to start using TripLogik in the car
TL1000 Mac firmware upgrade FAQ
How to install the TripLogik Manager software on a Mac
USB PORT not working Mac , Not Detected
Problem Geocoding/Report not working MAC
Unable to install Manager software on Mac OS Mojave
See all 8 articles
I just received My TripLogik, why is there no CD ?
Quick Start Guide
Installing Triplogik manager PC software
Does my car have an OBDii connector? (OBD cable)
Where is my OBDii connector?
Will connecting to the OBDii socket affect the cars computer?
How to maintain, clean or fix Mini USB cables
Installation in the car
Where is the best place to mount the TL1000?
When I do a sync it keeps telling me to set my password, why?
What do I do once I sync?
Can I merge trips.
I deleted a trip but want it back. What do I do?
Why will my recorded data get deleted by changing the password?
See all 14 articles
Its bleeped at me what does that mean?
How often do I need to upload or "sync" the data to my PC?
The Logger fails to get a fix.
Can I turn off the Sounder and the LED?
How to open an existing database ( data and maps)
See all 16 articles
Asking for a password but did not put one in, Lost or Wrong Password? What to do...
Asking for password but I don't recall setting one up, lost password
Too many fields to produce this report, report not showing any data value
Blank page in the reports
Access violation at address XXXXXXXX ... in module TripLogik.exe
Printing to PDF ( "exporting" reports to PDF)
Split a trip as you drive or if you are immobile for less than 5 minutes
Rates per mile or kilometer
IRS mileage rate per mile 0.5 cents resolution ( 55.5 or 56.5 )
Add Rate per mile or rate per kilometer in reports
Repairs and technical problems
My logger don't seem to turn on (no power light)
RMA and Return policy
My logger seems to bleep for nothing or turns on/off
Look-up Sync Network error
Solar Flare error
script error and API
Changing the time delay when you stop before a new trip is started
Map and addresses
Addresse missing in reports
No places are being retrieved No map showing up
No trace of the trips on Map
No Map or places in software
Map and places not updating
How to make a Screen Capture or a Video Capture
Can my TripLogik drain my car battery?
Verify Affiliate Link ID cookie
Installation and errors
Set the firewall (Turn On or Off and Set Firewall software permission)
Taxe rates Automobile allowance rates
Remote access tech support
How to use the Bulk Eraser utility
Comment utiliser l'utilité Bulk Eraser ( effacement complet)
Importing .tlw files ( raw data files)
USB not connecting, USB not detected , Troubleshooting windows USB
Not turning ON when connected to a PC, device not recognized
Device has malfunctioned windows does not recognise the device (Windows 10)