At the request of the TripLogik support Team
It is possible that we can assist you remotely using a remote access software
This software allows us to connect to your Desktop in order to assist you in debugging your PC for using TripLogik
Please take note that so that we can reach has your PC, by means of this software, you have to start the latter, and accept manually our connection.
When the software is closed, it is impossible to reach your computer any more.
In every request, you have to open the software again re accept the connection so that we can reconnect.
Certain hacker use those software and takes advantage of the ignorance of the users in order to install viruses or steal information in your PC.
For that reason, several anti virus software considers these software as "malware", to protect people who could be contacted by pirates.
The software which we use are Ammyy and Team Viewer 10
Special Note about both software
Must be before settled are use,
You must have administrator access privilege in order to install it
Is a very simple EXE file which requires no installation
You can download them from the following links directly from their respective manufacturers
Team Viewer 10