Please check your cable end or/and USB plug on the unit for damage.
Also ensure the OBD is fully inserted into the car OBD connection

Please consult the included guide for more information.
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Introduction

The Mini USB connector has been on the market for a long time.  Many cell phones were using them until the EU required a standard jack on all phones that became known as micro USB. If you have a GPS in your car, or a portable hard drive, chances are, it is using a mini USB for sturdiness.

Although it is sturdy, with time or by accident, the connector can be damages by dust, contamination (like calcium, road salt), or simply get "stretched" to the point it will not stay in place anymore.

This guide will help you understand how they work so you can keep USB connector in good working order.Please note, damaged, pulled, stretched cable or salt corroded contact are not covered under normal warranty.Any damaged mini USB cables can seldom be fixed by most electronics technicians, please refer to the section   How to fix any mini USB Cables ( for technician and DIY )

Description of the Mini USB


Mini USB connectors use 5 pins to make contact from the cable to the equipment.

Some pins are used to power the device, other are used to communicate with it.

The connector has a specific shape that make it impossible to plug it in backwards

 

 


The basic shape of the connector ensure proper friction to maintain them together.

In the image below you can see both parts of the connection system.
The cable on the bottom has a specific width ( blue arrows) and height (orange arrows)

The device USB port must have the same spec inside in order to stay together with the cables outside.



Mechanical Problem

If a device gets thrown around, dropped, plug in and out countless times, it will eventually need to be replaced or repaired.

As mention earlier, the connectors use friction in order to stay connected together.

If the connector get forced up and down, or left and right, the inside section will eventually get 'stretched'

This situation will lead the device to turn OFF and ON, or will have trouble keeping the communication on when connected to a computer.

Mini USB ends are built sturdy, but are not made to withstand impacts. ( none of the USB are)


Contact Problem

The TL1000 uses an industrial grade USB connector.

It's gold contact are plated with 30 micron of gold as opposed to normal cables that are less than 1 micron plating.

The shell is also made of stainless steel.

All connectors are also treated with Deoxit to further protect the contact against harsh environment inside a car.


If you see the connections don't look clean, you might have to de-oxidize the contacts. please refer tot he Suggested cleaning section




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How to fix any mini USB Cables ( for technician and DIY )

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This guide is a generic repair solution not specific to the TripLogik TL1000
We recommend any repairs be performed performed by a technician.

Although we do not recommend fixing the cables yourself, some user are able DIY.

TripLogik will not take any direct or indirect responsibility for any repair done by the user or a third party or unauthorized TripLogik technician.

This procedure is done at your own risk, and is not covered by any warranty.

If you are uncomfortable with this procedure, we suggest you purchase a new cable.



If the connector looks normal, undamaged and clean, there is a good chance it can be fixed with a simple pair of pliers.


STEP 1)

Try to evaluate if the connector is moving from side to side in an excessive way, or not hold the device when held in the air by the cable


STEP 2)

If the contact is not very tight

Apply a very slight pressure  ( VERY VERY LIGHT !)  in the direction of the orange arrows (see picture below)

This will lightly stretch the connector in the opposite direction ( blue arrows).



BE CAREFUL not to press too hard as you risk damaging the connector by deforming it beyond usability.

 it is better to press a few times and test, than too much.

The distance required is most probably less than half a millimeter.


STEP 3)

Test to see of the connector has a tighter fit to the device


STEP 4)

If not, redo step 2 and step 3





Protection and maintenance

Although the contacts inside the connectors are gold plated on each side, TripLogik factory treats every instrument connector and cables with a special protection.

This chemical not only acts as a contamination barrier, but is a light lubricant too.
Like any anti-corrosion, it must be maintained every once in a while.


If you suspect a problem with any USB connector, first look inside the connector and look at the contact pins ( with a magnifier if you need to)

If they look dull or discolored, unlike gold color, the connector is probably contaminated.


Suggested cleaning 


We recommend using a product called Deoxit D5

This chemical is specially formulated to de-oxidize contact like gold, tin, copper etc.

It is non-conductive and nonflammable, so it is safe to use with this type of electronic device.


DeoxIT can be ordered trough our tech support (webstore ) , or from electronic repair shops


If you would like to order a 2oz tube, Please open a service ticket to contact tech support

Price is approximately $6.00 including shipping  (Depending on your location)

Purchase from our web store here : Buy Deoxit now  



HOW TO CLEAN


1)  Keep the connector facing UP

2)  Put a drop or two inside the USB cable  ( no need to fill it, just ensure all of the pins are soaked)

3)  Plug in the device while holding the cable facing up so the liquid will not drip inside the device

4)  Plug and unplug 5 to 10 times in this position

5)  Have a closer look at the contact in the cable and the device to see if they improved

6)  Repeat if required



NOTE

We do not recommend using regular electronic contact cleaners unless you only use it on the cable end.

Most of the standard products contain alcohol that contains water, therefore making it conductive.

If contact cleaner gets inside the device, it will damaged the electronics and leave residues that can promote corrosion everywhere else.



LEGAL NOTICE

This guide is a generic repair solution not specific to the logger device and it's cables.
We recommend any repairs be performed performed by a technician.

Although we do not recommend fixing the cables yourself, some user are able DIY.


TripLogik will not take any direct or indirect responsibility for any repair done by the user or a third party or unauthorized TripLogik technician.


This procedure is done at your own risk, and is not covered by any warranty.


If you are uncomfortable with this procedure, we suggest you purchase a new cable.