There are many situations a USB connection can go wrong
For more up-to-date info or if you have Windows 10 please read the following link too.
IMPORTANT NOTE
The TL1000 does NOT use a specific driver . The communication is insured by the standard, default Microsoft USB driver.
Problems with USB drivers are frequent on Microsoft Machines and are usually caused by Microsoft updates.
The drivers most often affected are the standard Windows drivers and printer drivers making them disappear, or simply dysfunctional and need reinstalling.
Always verify recently updated.
BE PATIENT...
If you plug in the Triplogik for the first time, you should expect the device to appear in your windows USB list within a few minutes.
Depending on your version of Windows , and if you have all of the latest updates, of it your PC was recently updated.
Detection can take a long time. (Even if it was working before).
TEST YOUR DEVICE BEFORE INSTALLING IN THE CAR
We always suggest you install the TL1000 Triplogik on your computer BEFORE using it into your car.
If you have any other devices than a mouse and a keyboard plugged into your PC, including a USB hub, we suggest unplugging them before for testing.
Windows USB Drivers
The first time you connect the TL1000 to your PC, Windows will look into its own USB driver database.
Be aware that this could take several minutes (could take up to 5 minutes)
If you don't have an internet connection, this might even never work, as Microsoft sometimes relies on external driver updates,
If your Windows version doesn't have a proper update, a "device not found" will show up.
NOTE This is not a specific driver for the TripLogik. The USB driver is the generic USB internal device driver from Microsoft.
There are no TripLogik driver.
Clean Physical Connections
Apart from driver problems, there are also bad USB cables, damaged or dirty connections.
Just like any portable devices like cell phones, USB connections are exposed to the elements and might require a cleaning
Although the connector on the TL1000 and the cable are gold-plated terminal, salt, dust and other contaminants can degrade the conductivity.
Most of the time, it can be cleaned with a bit of contact cleaner or simple alcohol.
Even if the device is working in the car, it doesn't exclude dirty connection. The car OBD power supply only uses 2 pins for power, but none of communication.
USB Detection problem
In some situation, bad registry can cause a USB device to become undetectable.
Changing USB port connection on the PC can sometimes solve this issue as the PC will register the device as a new one on a different port.
Please make sure the cable and connector are clean and in good condition.
Allow enough time for the PC to find the device ( 1 to 10 minutes with a good live internet connection to the PC)
Bad registry input in your Windows
Windows uses a registry to determine what equipment and where this equipment is connected to on your PC
In the event the registry is wrong, you can try to "clean" it using a registry cleaner.
There are many free versions on the market, one of them is called "CCleaner"
Download the free version here : http://www.piriform.com/ccleaner/download
Scanning ,cleaning the registry, rebooting your PC can sometimes solve unavailable devices.
This utility is a third-party application, and Triplogik cannot be liable for any bad result from using this utility.
Use at your own risk.
WARNING
Please beware of some magical software that is made to make your PC faster and cleaner, they usually are not.
We have used CCleaner for many years, and it is generally considered a safe software by IT community.
Link to registry cleaner review
http://www.techsupportalert.com/best-free-registry-cleaner.htm
We also suggest reading about
TOOLS for troubleshooting USB devices" in the bottom of this article
A few tips to start with USB troubleshooting
NOTE It is always desirable to unplug your USB device before doing any of the install uninstall.
Tips for solving problems with USB devices from Microsoft
http://windows.microsoft.com/en-ca/windows-vista/tips-for-solving-problems-with-usb-devices
Dead USB Port? Here’s How to Diagnose and Fix It!
http://www.makeuseof.com/tag/dead-usb-port-heres-how-to-diagnose-and-fix-it/
TOOLS for troubleshooting USB devices and drivers (FOR EXPERIENCED USERS)
All of the following tools and information are not related to TripLogik. We strongly suggest you use those tools only of you are experienced or if you are supervised by an experienced PC technician. TripLogik is not responsible for any damage or bad results, Please use at your own risk.
RESET ALL USB CONNECTIONS
USBOblivion
USBOblivion erases all traces of USB-connected drivers
If your driver was damaged and can't be reinstalled and giving you a hard time detecting the device.
You can use this software to "Reset" drivers
If your PC was upgraded to Windows 10 from a previous version, or if your PC is more than 3 years old, this can be a solution.
Make sure your USB devices are not connected to the PC and reboot the PC after.
Link to the software page
http://www.portablefreeware.com/?id=2287
Alternate link to USB Oblivion
Article about how to use it to Erase all traces of old connected USB Drives from Windows PC and start fresh
http://www.thewindowsclub.com/usboblivion-remove-usb-traces-windows
USB PORT FIXER
Another utility to reset USB and force windows to reload drivers
USB PORT FIXER download page 2017-03-16
Direct link to download USB Port Fixer
BEST CHOICE
USBDeview from NirSoft
NorSoft has one of the most interesting tools for diagnostics of USB ports and Windows registry
company website here http://www.nirsoft.net/
One of them is USBDeview.
This tool enables you to see a list of all USB devices registered to the PC , connected or not.
More explanation from the website here http://www.nirsoft.net/utils/usb_devices_view.html
nirsoft website https://www.nirsoft.net
Software USBdeview page
usbdeview 64 bit version usbdeview 64bit
Note: TripLogik does not offer support on nirsoft software. We only provide the reference to a very good diagnostic tool.
Usbdview will display all devices that have already been plugged in and highlight those that are currently running on the PC
The example below is an example of what the software displays when a TL1000 is plugged in.
Using USBDeview
Download USBDeview here http://www.nirsoft.net/utils/usbdeview.zip
Unzip the files and start USBDeview.exe
Once started, the application will show all the USB devices that were used on this computer.
The information is a list of all USB device that is plugged in or that was plugged in (see image below)
Try this:
- In the list , look for your instrument serial number ( all TripLogik instrument start by TL1000...)
- Right click on the serial number of your instrument in the list and select "Uninstall Selected Devices"
- Unplug the instrument ( if it was connected)
- Wait a few seconds
- Plug in the instrument and wait a few minutes to let Windows reinstate it in its list.
CR:RM