Tech Support / Assistance technique
How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Answers to your Questions
FAQ and GETTING STARTED
Quick Start Guide ( the minimum you should know)
Where to install the TL1000 ?
How do I pay for my TripLogik Map membership ? Is my Instrument registered ?
Register the Manager 2.0
Instrument does not turn on when connected to a car USB port
View all 14
Installation in the car
Best place to install the TL1000 in your car ?
Using TripLogik in the car ( How it works and how to use it)
Audio sound signal definition ( bip, beep, beeping sound)
Install and configure Manager 2.0
How to install the Manager 2.0
How do I pay for my membership? Is my Instrument registered ?
IMPORTANT Instrument internal parameters No light, No sound at
Screen resolution on some Laptop (tiny text, bad window size, etc)
How to configure the rate and cost for reporting ( by category)
View all 13
Using Manager 2.0
How to move your Manager to a new PC (and keep backups)
Manager Backup, Restore and Fresh start utility
Instrument internal setting, no light, no sound, no signal ?
Asking for instrument password, Lost Password? What to do...
I deleted a trip but want it back. What do I do?
View all 47
Errors and technical issues
Not turning ON when connected to a PC, device not recognized
Problem solving guide (trouble shooting)
Its bleeped at me what does that mean?
No data since after Feb 2019 ( missing data, not recording)
View all 14
How to generate a report
Adding a description to a place or client name, etc.
Backup and Restore
Backup Manager 2.0 ( HOW TO BACKUP AND RESTORE)
Restore Data to the Manager 2.0 (from a backup file)
Does my car have an OBDii connector? (OBD cable)
Where is my OBDii connector?
Can TripLogik drain my car battery?
Will connecting to the OBDii socket affect the cars computer?
How to maintain, clean or fix Mini USB cables
Connection to the PC
USB not connecting, USB not detected , Troubleshooting windows USB
Rates per mile or kilometer
IRS mileage rate for 2020
Automobile allowance rates 2014 to 2022 (Canada and USA )
Why the mileage ratio is different from my odometer
Repair, Parts and Help
How to open a Support Ticket
Replacement parts and accessories
Spare parts and repairs
How to import .bin file to the Manager 2.0
View all 6
Other technical references
How to make a Screen Capture or a Video Capture
Latest Firmware for TripLogik TL1000 1.25
How can I tell where the GPS satellites are ?
Using in Cold Weather
Getting access to windows God mode ( for debug)
View all 6