Errors and technical issues

Not turning ON when connected to a PC, device not recognized
WINDOWS 10  Section Windows 10 contains a widely documented "bug" about USB3 ports not always detecting the devices  which are connected to i...
Tue, 10 Dec, 2019 at 7:19 PM
Problem solving guide (trouble shooting)
To help you solve the most common problems, we have developed this troubleshooting guide. This includes the definition of the component and type of conne...
Fri, 29 May, 2020 at 4:38 PM
Its bleeped at me what does that mean?
There are a number of occasions when the logger may issue a bleep: Reminding it is working and reminding you to select the trip type. You are moving ...
Tue, 26 May, 2020 at 7:30 PM
TL1000 Diagnostic
How to diagnose my TL1000 You must first determine the nature of the problem whether it is the instrument, the power cable , the 12Volts source os the c...
Fri, 10 Apr, 2020 at 10:21 PM
No data since April 2019 ( missing data, not recording)
WARNING If you serial number is TL10000100001000 or 1299 and lower, or if your instrument SN starts by TL100002, your instrument is not compatible to the n...
Mon, 27 Apr, 2020 at 5:24 PM
No Trips at all ! or not showing all trips...
If you did a sync and no trips are shown Start by double checking the filter selection Select the user and the instrument Deselect the dates to show all da...
Fri, 19 Jul, 2019 at 3:28 PM
Not receiving Manager 2.0 login password
Please ensure the email you used exit  Check your server is not down Please verify your server is not blocking our emails of sending it in spam. Email w...
Mon, 13 Jul, 2020 at 3:51 PM