Diagnosing Your TL1000 


This guide will help you identify whether an issue lies with the TL1000 instrument itself, the power cable, the vehicle’s 12V source (OBD power supply), a fuse, or other components. 


Step 1: Verify Communication with PC

  • Connect the TL1000 to your PC.

  • Confirm that the USB port detects the device.

  • The instrument’s serial number should appear at the bottom right corner of the software window.

  • Click on the Settings menu and select Instrument to view detailed information about the device.




Step 2: Inspect the Instrument Button

  • Check the silicone button on the TL1000.

  • If the button is stuck, the device will stop recording and GPS functionality will be disabled.

  • Hold the device close to your ear and press the button. It should make a "click" sound similar to a computer mouse.

  • If there is no click, the button may be jammed or obstructed by dust. Gently move the button to clear any debris.

  • If the button appears functional, proceed to Step 3.


Step 3: Perform a Diagnostic Test

  1. Connect the TL1000 to your PC and wait for the USB connection to establish.

  2. Open the TripLogik Manager and attempt to synchronize. Allow synchronization to complete if successful.

  3. Close the TripLogik Manager software completely.

  4. Download and run the diagnostic tool:  TL1000Tester.exe

  5. With the TL1000 still connected, open the diagnostic tool. The serial number should appear at the bottom.

  6. Click GO to start the test.

    • When prompted "Please Press Waypoint Button," immediately press the button on the device.

    • Failing to press the button at this stage will generate a false negative.

  7. After pressing the button, the message "Check Vibration Sensor. Nudge Logger if Necessary" will appear.

    • Lightly tap the TL1000 to trigger the vibration sensor.

  8. Upon completion, an audible signal will confirm the test results.

    • If all tests show "Passed", continue to Step 4.


Click on GO


Press Button , when asked to 

When the application show "Please Press Waypoint button"
Failure to press will generate an error as it thinks the button is not working


Move or nudge the instrument 




At the end of the test, the sound signal will be heard to confirm the correct operation of the test

If all tests say "passed" go to the nest step


Step 4: Test with an Alternate Power Source

  • If possible, test the TL1000 using a different vehicle and power cable.

  • If the device powers on:
    The original vehicle’s OBD port or fuse may be at fault.

  • If the device and cable do not work in another vehicle:
    The OBD power cable may be defective.

  • If the device and cable work in another vehicle:
    Check and replace the fuse powering the OBDII port in your original vehicle.

Note: Always test the OBD cable and TL1000 together in a known good vehicle to isolate the problem.



Electrical Connection Troubleshooting

  • If the TL1000 does not power on via the OBD cable, test it with a standard USB phone charger.

  • If the TL1000 powers on with the charger, the issue likely lies with the OBDII cable or the vehicle’s OBDII fuse.

  • We recommend testing the OBD cable in a second vehicle to confirm the diagnosis.


Important: About Your Car’s USB Sockets 

DO NOT use USB plugs...


Do not use integrated USB sockets to power the TL1000.
Here’s why:

  1. Data Communication Interference:
    Vehicle USB sockets are designed for both charging and data communication (e.g., with the multimedia system).
    Connecting the TL1000 to such a port forces the device into data transfer mode, disabling GPS recording.

  2. Power Interruption:
    Many vehicle USB sockets cut power when the ignition is off.
    As a result, the TL1000 would lose GPS synchronization at each restart, leading to incorrect starting points and trip distances.

Always use the provided OBD/USB power cable to operate the TL1000 properly.

If your instrument has been connected to a vehicle’s USB port and no longer functions correctly, proceed to Step 5.


Step 5: Refresh Firmware and Erase the Device

If the TL1000 still communicates with your PC:

  1. Perform a complete synchronization of the motion data through TripLogik Manager.

  2. Download and install the TL1000 Firmware Updater tool.

  3. Close all TripLogik software applications.

  4. Connect the TL1000 to your PC and run TL1000 Firmware Updater.exe.

  5. After updating, safely disconnect the TL1000 from the PC.

  6. Download the Bulk Eraser Tool.

  7. Reconnect the TL1000 to the PC and run Bulk Eraser Tool.exe.

  8. Once the device is erased, reconnect it to your vehicle and allow 3 to 5 minutes for initial GPS acquisition.

  9. Take a short trip to confirm the TL1000 is recording properly.


Final Configuration in TripLogik Manager

While the TL1000 is connected to the PC:

  • Open the Settings menu.

  • Select Instrument.

  • Verify the indicators as mentioned in Step 3.

  • Select Force New Trip Start.

  • Click OK to apply changes.