How to diagnose my TL1000


You must first determine the nature of the problem whether it is the instrument, the power cable , the 12Volts source os the car to the OBD power supply , the car fuse, etc.



STEP 1


Does the TL1000 communicate when connected to your PC?

When connected to the PC, the USB port will be detected

The serial number will appear at the bottom right


Click on the setting  menu to select Instrument

Instrument details will display



STEP 2


Check the instrument silicone button

If the button get stuck the TL1000 will stop recording and the GPS will not work


Put the instrument to your ear and press the button, if it does not "click" like a computer mouse, it is possible that the button is pressed or blocked, Try to move it to remove dust that could interfere with proper operation


If the button appears to be working well, proceed to step 3



ETAPE 3


To make a diagnostic test , please check the following items


1) Connect the TL1000 to your PC, wait for the USB port to connect to the device,
 and click on sync if synchronization starts normally, wait for the end.


Close Triplogik Manager Software


Download the diagnostic software from the following link: TL1000Tester.exe

With the TL1000 plug into the PC, run the diagnostic software


The device serial number will appear at the bottom



Cliquer on GO

When the application show "Please Press Waypoint button"



Click on the instrument button 

If the message "Check Vivration Sensor. nudge logger if necessary" appears

tap the instrument to trigger the vibration detector




At the end of the test, the sound signal will be heard to confirm the correct operation of the test

If all tests say "passed" go to the nest step





STEP 4


If you have several devices, it is possible to connect the suspected instrument using another power supply in another car.


If the device is working, test the OBDII power supply cable in the car or the TL1000 is functional

If the cable and TL1000 do not work in the other car, the cable may be at fault.

If the cable and TL1000 are working in the other car, check the fuse in the car that powers the OBDII port

Retest with the power cable and TL1000 in the running car




ELECTRICAL CONNECTION


If the instrument does not light up with the OBD cable

Test the instrument with a phone charger



If the instrument lights with an adapter other than the OBD cable.

Check the status of the OBDII cable and the fuse of the car that powers it


We recommend testing the OBD cable with the TL1000 in another car


to find out if your take in the car is not involved



ABOUT YOUR CAR’S USB SOCKETS

DO NOT use USB plugs... WHY?



The USB sockets of your car allow you to charge your devices but also to communicate with your car ( multimedia radio etc.)  If you plug your instrument into one of these USB sockets, the radio or multimedia module will immediately attempt to communicate with the TL1000. 

For your instrument, this is the equivalent of communicating with your PC, In this situation the instrument disables its GPS function to put itself in data transfer mode.


The instrument will not ring and will not be recording

PLEASE Use the USB/OBD cable supplied with the instrument



STEP 5


If your instrument communicates with the PC


1) Make sure you have done a complete sync of your recorder’s motion data

2) Download the "TL1000 Firmware updater 

3) Close any other Triplogik software

4) Connect the TL1000 to the PC and run the software "TL1000 Firmware updater.exe"

5) Once completed, disconnect TL1000 from PC and close software



6) Download Bulk eraser tool

7) Connect the TL1000 to the PC and run the software "Bulk Eraser tool 

8) When the TL1000 is erased, reconnect it to the vehicle and wait between 3 and 5 minutes.

9) Make a small trip to make sure the TL1000 is working


IN THE MANAGER SOFTWARE


( with the TL1000 connected to the PC) Click on the configuration menu

  1. Setting menu
  2. Select Instrument 
  3. Select the indicators mentioned in step 3
  4. Select force new trip start 
  5. Click OK to apply