To help you solve the most common problems, we have developed this troubleshooting guide.
This includes the definition of the component and types of connection in order to interpret the explanations correctly.
This guide includes the following topics
- Definition of components
- Definition of connections
- Verification of the power supply in the vehicle
- Problem when synchronization or with PC connection
- Checking the available memory space
- Instrument does not come on in the vehicle
- OBD II power cable test
- Functional test of the instrument
Definitions
components
The system includes two basic components,
- the TL1000 instrument (the black disc with a button)
- OBDII power cable (USB cable with OBDII sockets for cars)
Connections
The instrument can be plugged in two places
- In the car, using the OBDII power cable
- On the USB port of a computer
Problem solving per type
Problem synchronizing or connecting to the PC
Your instrument must be detected by Windows on the USB Port.
In some cases, this detection may take several minutes, depending on the version of Windows and the state and type of computer you are using.
Most of the time, using another USB port on the same device triggered a new detection request in Windows.
On computers that are not recent or have been updated, from another version, the USB ports may not respond correctly.
You must consult a specialist or make the diagnosis yourself using the appropriate tools.
Windows configuration
TripLogik uses Windows drivers, there are no special drivers.
However , Windows 10 contains a widely documented "bug" about USB ports that do not always detect connected devices.
Please check the section for your version of Windows here: USB Port Configuration
Connection and CABLES
Be sure to use the blue cable included with the instrument. The latter is a standard cable.
Note: some early cables used to be black with a TripLogik tag on them
The problem is both types of cables look identical, but internally they are not.
For example, some cables are made to be used with external hard disks or to transfer data from a phone or equipment. Those cables are known as non-standard OTG type.
Triplogik uses a standard cable, OTG will not work with the TL1000
The instrument does not record anymore
No data transfer
Checking the memory space
The instrument contains enough memory to record approximately 50000 KM.
If the memory is full, the instrument will stop recording and beep continuously
(Sporadic beeps start at about 95%)
If the instrument is empty, or the small amount of data inside is not valid, there will not be any transfers.
You may need to run a diagnostic on your instrument.
You may also need to completely delete your database or the instrument memory or both.
Check memory of the TripLogik instrument
- Open the Manager software
- Connect the TL1000 instrument to the PC
- Open the Setting menu, and select the instrument tab
You can also check the used instrument memory in the bottom right of the Main screen when your instrument is connected to the PC
If the memory shows more than 95%, it is better to do a synchronization as soon as possible to download the data,
and erase the data in the instrument Instruction how to erase the data in the instrument here.
Try to sync to a new Database
You can use the database admin tool to backup your database and start with a new empty one.
NOTE Please take note of the email you are using for your account before.
If you don’t remember, click on the user’s menu.
Warning, if you create a new account ( with a different user’s email ) Manager will not let you add your instrument.
Since the instrument is technically owned in someone else's account, it cannot be reused in your new account.
Step 1 Download the backup utility from one of the following links
Link 1 TripLogik_DataAdmin.exe
Link 2 TripLogik_DataAdmin.exe
STEP 2 Start the TripLogik Data admin utility
- Click on Restart New ( you have the option of saving old data , just in case)
- Close the utility
- Start the Manager, and reuse the same account credential you were using.
You can also do it manually ( for more advanced users )
If there is a problem with the data inside the instrument , and you did not delete any data from it since the last sync,
Try the following.
- Locate the database file ( link to "how to locate you database file")
- Close the Manager
- Rename the file named triplogikdatabase.db to triplogikdatabase1.db ( in order to save it for later)
- Restart the Manager
- When the application asks for a registration, use "I already have a user" and login with the same email, user name and password you were using before.
- Plug in your instrument, and add it again to your user.
- Start a new sync
If it doesn't work, go back to the database file location, delete the new triplogikdatabase.db then rename triplogikdatabase1.db back to triplogikdatabase.db
Test the power supply in the car
The instrument is connected to the car's power supply using a cable with an OBDII plug on one side
and a mini USB jack on the other.
IMPORTANT About the new integrated USB ports.
Never plug the instrument into a built-in USB port in your car.
These are usually connected to your multimedia radio system.
Your radio will attempt to communicate with the instrument and force it into PC communication mode.
the instrument will not work in the car in this mode.
The instrument does not turn on in the vehicle,
Check the following points:
- Make sure the cable is plugged into the OBDII jack of the car (pushed in all the way )
- Check that the cable is not damaged, cut or stretched.
- Check that the terminals inside the OBD cable are not damaged or corroded
- Check the fuse that powers the car OBD is not blown ( certain truck use the same fuse as the lighter plug )
- Plug the OBD cable in a different vehicle to test if the cable or the car is at fault
Connection in a Tesla
See the following Tesla section articles:
Does my car have an OBDII connector ?
How to use the TripLogik in the car ?
Related articles
How to maintain, clean or fix Mini USB cables
How to test the instrument
TEST OF THE INSTRUMENT
TEST 1
- Use a cigarette lighter charger for mobile phones.
- Connect the TL1000 using the computer USB cable (supplied with the device) to the phone charger jack.
Make sure to turn on the car's accessory contact or start the car (otherwise the cigarette lighter plugs are not powered). - If the instrument turns on, wait for the instrument to be ready (after the beeps and sync flash) and make a short test run.
CONCLUSION 1
If the instrument is not working with another power source
Go to the next section Testing the OBD II Power Cable
CONCLUSION 2
If the instrument does not work with another power source in the car
Take the TEST 2 test
TEST 2
- Use a mobile phone charger in a 120 VAC outlet in the office.
- Connect the TL1000 using the computer USB cable (supplied with the device) to the phone charger jack.
For this test, position the instrument near a window so that the GPS signal is accessible. - If the instrument turns on, wait until the instrument is ready. (may be longer because GPS signals are difficult to enter buildings
CONCLUSION 3
If the instrument does not work with any other power source in the car,
Open a service ticket with the results of your tests.
__________________________________________________________________________________________________
TEST OF THE OBD II POWER CABLE
TEST 3
- Plug the OBD II cable into another car and plug in the TL1000 instrument.
CONCLUSION 1
If the instrument turns on, the cable is in good condition
Have the OBD II plug of the car checked. Several models have a specific fuse that is possibly burned on the other car.
CONCLUSION 2
If the instrument does not turn on, the OBD II cable is likely to be involved.
Open a service ticket with the results of your tests.
OPERATING TEST OF THE INSTRUMENT
If the instrument lights in the car, but the car does not seem to be working properly
TEST 4
Please follow the following instructions in order
(this test only works on a PC type computer)
1) Close all applications
2) Download the following diagnostic software Tl1000 tester software
3) Start the software you just downloaded and connect the instrument to the PC
4) The application will detect your instrument and display its serial number (if you receive an error at the connection, disconnect the instrument and reconnect it)
5) Click on GO
5) VERY IMPORTANT
Press the blue button on the instrument when the message "Press the waypoint" will show
(if you do not press, an error will display ... this test button.)
If you receive an error, resume from step 3
CONCLUSION 1 TEST 4
If the instrument passes all tests
- Sync on your computer to read all the data in the instrument.
- Delete all data, with the delete function, in the Manager software ( "Recorder" and "Delete" menu)
- Reconnect the instrument in the car and make a test ride longer than 3KM (2 miles) minimum.
If the instrument passes all the tests and the instrument does not seem to work in the car after the test 4
Open a service ticket with the results of your tests.
FIRMWARE
Internal Firmware Update
If your instrument software version (firmware) is current 1.24, DO NOT DO THIS PROCEDURE.
This could damage your instrument and you will lose all your data.
To verify, repeat step 1. The software version (internal) of the instrument must be 1.25
To update 1.24 to 1.25 follow these instructions: : Firmware update
If the instrument passes all the tests and it does not seem to work in the car
Follow these steps
Download the following file ( from the following links)
NOTE: These steps will not erase your data.
We recommend doing a full sync of your instrument before any update, even if there is no possible data that can be deleted.
If the unit is still readable and by communication failure the unit becomes inaccessible, your data will be safe. In any case, always make sure that you have made a backup of your data file on an external hard drive, USB drive, etc.
IMPORTANT
If your firmware version is 1.24 or lower( older than 2019) DO NOT DO THIS PROCEDURE.
This could damage your instrument and you will lose all your data
Close any other software. Connect the instrument to your PC
Start TL1000 Firmware update 1.25 ( follow instructions below)
TL1000 Firmware instructions
1) Close all other software, including the Manager
2) Start firmware software
3) Connect your instrument ( the TL1000) to the PC
4) Click on Install
5) Click Finish to close the software ( return to step "C")
Reconnect the device in the car and wait 3-4 minutes.
Make sure the car is in a clear place, outside, not in a shed or garage, etc.
( Do not drive during synchronization with satellites, this will only take longer )
CONCLUSION 2 TEST 5
If the instrument passes all the tests and the instrument does not seem to work in the car after test 5
Open a service ticket with your test results.
PC synchronization or connection problem
Your instrument must be detected by Windows on the USB port.
In some cases, this detection may take several minutes, depending on the version of Windows and the state and type of computer you are using.
Connection
Be sure to use the blue cable included with the instrument. The latter is a standard cable.
Some similar cables, used with external hard drives or other equipment are of non-standard OTG type.
These do not work with the TL1000
Branchement
Assurez-vous d'utiliser le câble bleu inclus avec l'instrument. Ce dernier est un câble standard.
Certains câbles similaires, utilisés avec des disques rigides externes ou autres équipements sont de type OTG non standard.
Ceux-ci ne fonctionnent pas avec le TL1000
Windows Configuration
TripLogik uses Windows USB drivers (drivers), there are no special drivers.
However, Windows 10 contains a widely documented "bug" about USB ports that do not always detect the devices that are connected to it.
Please refer to your Windows version here: Configuration port USB
The instrument no longer samples, beeps continuously
Checking the memory space
The instrument contains enough memory to record approximately 30,000 to 70 000KM ( 31 000 to 43 000 miles) .
If memory is full, the instrument will stop recording and beep continuously
(Sporadic beeps start at about 95%)
- Open the Manager software
Connect the TL1000 instrument to the PC
Click on the "Configuration" menu and select "instrument"
You can also view the memory usage, when the instrument is plugged in, at the bottom left of the main window
If the memory displays more than 95%, you should start a synchronization, to save data into your Manager, then erase the data in the instrument how to delete data inside the instrument.
PC synchronization or connection problem
Your instrument must be detected by Windows on the USB port
In some cases, this detection may take several minutes, depending on the version of Windows and the state and type of computer you are using.
Most of the time, using another USB port on the same device triggered a new detection request in Windows.
On computers that are not recent or that have been updated, from another version, it happens that the USB ports do not react correctly.
You should consult a specialist or make the diagnosis yourself with the help of appropriate tools.
More information here: USB port diagnostics
Configuration Windows TripLogik utilise les pilotes USB (drivers) de Windows , il n'y a aucun pilote spécial.
Cependant , Windows 10 contient un "bug" largement documenté à propos des ports USB qui ne détectent pas toujours les appareils qui y sont branchés.
S.V.P. consulter la section relative à votre version de Windows ici : USB port windows configuration
Connection and CABLES
Be sure to use the blue cable provided with the instrument. The latter is a standard cable.
Note: some early cables are used to be black with a Triplogik label on them
The problem is that the cables of type seem identical but are not internally.
For example, some cables are made for use with external hard drives or to transfer data from a phone or equipment.
Triplogik uses standard cable, OTG cables do not work with TL1000