If you did a sync and no trips are shown
Start by double checking the filter selection


Note

To know more about filters please also consult the following article

How to use filters for search or sorting 


Select the user and the instrument
Deselect the dates to show all data from any time
Ensure you show all (any) category

More often user might think they have missing data, when in fact, they are not selecting the proper filters.Please consult the Manager 2,0 user interface for more details about filters