Replacing a TL1000 Instrument
✅ No need to purchase a new subscription
When replacing a TL1000 instrument, your account and subscription remain valid. You only need to register the new device to your existing account.
⚠️ Important – Before You Begin
Make sure you are using version 2.788 or higher of the Manager software.
Once replaced, the old instrument can no longer be used. It is automatically disabled, as it is considered defective, lost, or stolen.
Topics Covered in This Article
Replacing a defective instrument
Instrument password management (during replacement)
General information about replacements
Selling or purchasing a used instrument
Replacing a Defective Instrument
Follow the steps below, as shown in the image, to perform a replacement:
Step 1
Ensure that no instrument is currently connected to your computer.
Step 2
Launch the Manager software and click on the "Instruments" menu.
Step 3
In the list displayed, select the instrument you wish to replace.
Step 4
Click the "Replace Instrument" button.
Step 5
When the replacement screen appears, plug in the replacement instrument and follow the on-screen instructions.
The password is the 16-character serial number of your new instrument.
Please read the section below on instrument passwords before proceeding.
Instrument Password
During the replacement process, the Manager software may prompt you for a password, especially if your old instrument had an internal password set.
➤ If the new instrument is brand new and unconfigured:
The Manager expects the password to be the serial number.
Enter the 16-character serial number found on the back of the device
(e.g., TL100001XXXXXXXX — in capital letters).
Once the replacement is completed, if the instrument was set up with its serial number as a password, it will then be treated as a "no password" device going forward.
Note on Passwords
Since version 2.0 of the Manager, setting a password on the instrument is no longer necessary.
No one can access or download data from an instrument unless it is already registered in their TripLogik account.
As such, we do not recommend using passwords on instruments anymore, except in specific cases.
Selling or Transferring a Used Instrument
Any remaining TripLogik Map service tied to the account cannot be transferred to a new owner.
For security reasons, TripLogik will never allow registration of an instrument that is still linked to an existing user account — whether that account is active or not.
Ownership Transfer Procedure
The original owner must submit an official request through a support ticket, asking to transfer the instrument to a
new user.
Steps to follow:
The new user must:
Install Manager 2.0 on their computer.
Create a TripLogik account with a valid email address.
Provide that email address to the seller.
The current owner must:
Submit a support ticket via the TripLogik Support Portal.
Clearly request an ownership transfer.
Include the email address of the new owner.
TripLogik will complete the transfer of the instrument to the new user's account.
⚠️ Note: Once completed, the transfer is irreversible.
The old instrument will be added to a do-not-use list and can never be reused.
Fee for the New Owner
The new owner must pay the standard subscription fee for access to the TripLogik Map service.