Repair, Parts and Help

How to open a Support Ticket
For any communication with the technical support, Triplogik uses a ticket service. This allows you to track all your requests and solutions in one place. ...
Fri, 10 Apr, 2020 at 1:30 PM
Replacement parts and accessories
User replaceable parts are available in our buy now section. For any other part, please contact us by opening a service ticket in the tic...
Thu, 9 Apr, 2020 at 10:25 PM
Spare parts and repairs
Spare parts We have spare parts available online such as USB cables, OBDII power unit. Buy Triplogik spare parts here  Repair  If you have damage...
Fri, 10 Apr, 2020 at 2:10 PM
Repairs
Make a diagnosis  Before requesting a repair, it is important to determine the exact cause and identify the component involved. Refer to the problem solvi...
Fri, 10 Apr, 2020 at 10:36 PM
How to import .bin file to the Manager 2.0
When is a bin file created In case your instrument was damaged and you cannot sync your instrument anymore. It is possible to send it to our repair lab to p...
Thu, 9 Apr, 2020 at 11:36 AM
How to create a bin file ( Manager 2.0 RAW file)
What is a raw or bin file  A raw file or .bin file is a data file containing the unprocessed data stored in your instrument. In some cases, it can be useful...
Thu, 9 Apr, 2020 at 10:55 AM