These guides will help you easily transfer your Manager application and data to a new computer or backup your data for safekeeping. Just follow the steps outlined in the guides provided to ensure that your information is secure and accessible even when switching devices.
Before we start
Did you know you can automatically do a backup every time you exit the Manager ?
How to move your Manager application to a new or another PC
This link includes the guide on how to move your Manager to a new PC
How to Backup Manager 2.0 automatically ( BACKUP AND RESTORE)
This link includes the guide and instructions on how to backup your data and put it into a safe place.
You don’t have a backup or can’t get it from the old PC ?
This is an unfortunate situation, but likely not everything is lost.
If you did not erase the data inside your instrument, it will be possible to retrieve this information into the new install.
- Reinstall the Manager on your new PC
- Register using your credentials
- register the instrument in the Manager
- start a new sync
From this point, the Manager will read back everything that is still inside the instrument.
However, if you did erase the data inside your instrument, you might need to talk to your IT specialist to see if it is still possible to access the old PC and get the Manager dada file out of it.
The Manager is telling me the instrument is already registered ?
This is because you used a new or different name to register the Manager.
Instruments are linked to an account, and cannot be used by anyone else. If you create a new account, for the system, it's a new person.
You already registered the Manager with another or new email ? Here's what to do !
It might look like a big problem, but we have a solution to fix this with little effort.
Go to the Fresh Restart section, in the link below and come back in this guide once you are done.
How to do a fresh start utility
Registering the Manager
Since you already have an account, you need to select "register with an existing account."
If you don't remember your User email and password, keep reading , the solution is below.
If you don’t remember the email and password, you were using.
The manager installer will help you find the correct one using the "I don’t remember links."
The Manager will use your instrument as a key
The Manager will ask you to connect the instrument and will read it's serial number.
Don't remember the password ?
If you don’t remember the password you were using, click on "forgot Pasword."
An email will be sent to the email address in your account.
Clink on the included link and follow instructions to reset your password.
Please take note of this password for the next step.