Tech Support / Assistance technique

TripLogik offers a simple utility to backup your data

What this utility is used for .

• Backup
  All of your data ( copy entire database to a location of your choice)
   
• Restore
  When reinstalling the Manager on the same or multiple computers. Or to load an other users data.
  ( restore a previously backup database file from the same user or other users)
  
  
• Fresh Restart  
  Clear all data to restart the Manager like new , while using a new or existing account 

Download and start the Backup utility

Download the backup utility from one of the following links

Link 1 TripLogik_DataAdmin.exe
Link 2 TripLogik_DataAdmin.exe

Note:
1) ensure the Manager application is closed
2) All of our software are digitally signed with microsoft, but if you run an older version of windows,
It's possible Microsoft will asks you to confirm that this software is not a pirate software.
Click on Run Anyway if this is the case  

Main screen of the TripLogik Database utility 

Backup 

To save your database, which includes your login, click on the Backup button.

Select the location where you want to save your file, such as a USB stick or external drive or network.

• To restore your database, which includes your login, click the Restore button.

  If you already have a data file, which may be empty if you transfer from a PC to a new PC, the following message will be displayed.
  
  

If you click Yes a backup of the existing file will be made before replacing it with your data. 

If you click No, the existing file will be replaced with your data without backup.

Afterwards, go to the location where your backup file is located and select the last backup file.

Select the backup file   

The file name consists of the TripLogikDatabase name plus the date and time of your backup.

Ex. TripLogikDatabase_202146_1616.db  (indicates a backup made on April 6, 2021 at 16:16 ) 

Once the restore is complete, close the utility and start the TripLogik Manager application.

Fresh Restart 

- Having difficulties with the Manager Database ?
- Need to start with a new empty database ?
- Need to reinstall the Manager from scratch , but don’t remember what email you used in your account ?

1. Download and start TripLogik_DataAdmin.exe
   

   * See note at  the bigining of this article on how to use it

   
2. Click on Restart New  ( you have the option of saving old data , just in case)  
3. Close the utility 

1. Download and install ( if not already done) the last version of the Manager here Software Download Page
2. Start the Manager, and select Register with an existing account.

You don’t remember the email you used for your account ? 
If you don’t remember the account, you used ( email account you originally used )
Click on I don’t remember the email I used for registration. ( under registration email)

This procedure will ask you to plug in your instrument so it can be used it as a key.
This will retrieve your email from your profile.



Warning, if you create a new account, Manager will not let you add your instrument.
Since the instrument is technically owned in someone else's account, it cannot be reused in your new account.