TripLogik – Remote Assistance Guide using HelpDesk by RemotePC

Why Remote Assistance?

Sometimes, resolving a software issue or completing a setup is easier if a TripLogik technician can temporarily access your computer. Remote help allows us to:

  • Diagnose problems directly on your system

  • Assist with configuration or updates

  • Provide fast and effective support

  • Avoid long back-and-forth explanations

We use HelpDesk by RemotePC, a secure and trusted remote support tool.

How It Works

  • You do not need to install anything permanently

  • You receive a one-time link from us via your support ticket ( think link is unique for this session) 

  • A temporary session is started with your permission

  • You stay in full control and can disconnect anytime

  • Once the Session is over, the remote can no longer work 


Step-by-Step Instructions

1- Click the Link in Your Ticket

Open the ticket reply from TripLogik support and click the remote support linkprovided.

This will open the HelpDesk RemotePC webpage showing a unique 9-digit session code.


2- Start the Download and Save the File

On the HelpDesk page, click the “Start Download” button.

  • Most browsers (like Chrome, Edge, or Firefox) will automatically save the file to your Downloads folder

  • If your browser asks you where to save the file, choose the Downloads folder on your computer, then click Save

TIP:
If you have a hard time to find your Downloads folder:

  • Press Windows + E to open File Explorer

  • On the left side, click “Downloads”

After downloading, you’ll see a file named something like HelpDesk_xxxxxxxxx.exe , this is the remote support tool.


3- Run the Downloaded File

Once the file is downloaded:

  • Open your Downloads folder (or check your browser’s download bar)

  • Double-click the file (usually named something like HelpDesk.exe) to launch it


4- Install and Connect

  • The application will install and prepare the remote session

  • A technician will connect once you allow access


TIP:  Windows May Ask for Confirmation

During installation, you may see a Windows security prompt (User Account Control):

“Do you want to allow this app to make changes to your device?”
Click Yes to continue.

Some versions of Windows will flash a notification on the taskbar (usually a shield icon).
Click the flashing icon at the bottom of your screen if nothing seems to happen, as it may be waiting for your confirmation.


6- Wait for the TripLogik Technician

Once confirmed, please wait for the TripLogik agent to start the session.




 Your Privacy is Important
We suggest you close anything that is personal on your computer before proceding