Errors and technical issues

Error while downloading data, device not recognized, not turning ON
WINDOWS 10 et 11   Windows 10 and 11 contains a widely documented "bug" about USB ports not always detecting the devices  which are connected ...
Tue, 7 Jan, 2025 at 1:57 PM
Unable to delete data inside an instrument (can't delete trips from instrument)
If the Instrument setting is deactivated  Reason 1:  Your instrument is not connecting to the PC  If the instrument does not show as connected (bottom ri...
Mon, 30 Nov, 2020 at 12:31 PM
Problem solving guide (trouble shooting)
To help you solve the most common problems, we have developed this troubleshooting guide. This includes the definition of the component and types of conn...
Tue, 15 Apr, 2025 at 11:14 AM
Its bleeped at me what does that mean?
There are a number of occasions when the logger may issue a bleep: Reminding it is working and reminding you to select the trip type. You are moving ...
Tue, 26 May, 2020 at 7:30 PM
TL1000 Diagnostic
Diagnosing Your TL1000  This guide will help you identify whether an issue lies with the TL1000 instrument itself, the power cable, the vehicle’s 12V so...
Mon, 28 Apr, 2025 at 8:45 AM
Does not turn on in the car
Check internal parameter of the instrument  Connect the instrument on the PC and check it's parameters Link here to  How to check instrument paramet...
Wed, 17 Nov, 2021 at 8:06 PM
No data since after Feb 2019 ( missing data, not recording)
WARNING If you serial number is under TL10000100001299, or if your instrument SN starts by TL100002, your instrument is not compatible to the new upgraded ...
Sun, 3 Jan, 2021 at 9:05 PM
No Trips at all ! or not showing all trips...
If you did a sync and no trips are shown Start by double checking the filter selection Note To know more about filters please also consult the followin...
Mon, 15 Jul, 2024 at 11:37 AM
Not receiving Manager 2.0 login password
Please ensure the email you used exit  Check your server is not down Please verify your server is not blocking our emails of sending it in spam. Email w...
Mon, 13 Jul, 2020 at 3:51 PM
Location of the program and data files
Important thing for your IT to know about The application is installed in C:\Users\USERNAME\AppData\Roaming\TripLogik\TripLogik2.1    The database file is...
Sun, 22 Nov, 2020 at 11:36 AM