Username Not Appearing in Login Dropdown 


There are situations where the local database may fail to properly sync with your TripLogik account. In such cases, you may encounter issues like:

  • The username not appearing in the Username dropdown list

  • An error message stating: "Username does not exist"

 




When Does This Happen?

Your username may not appear in the login dropdown if:

  • A software update failed

  • You reinstalled the Manager application

  • The Manager was not installed with proper admin credentials

  • The Manager was stated before it was confirmed

  • The local database file is damaged or missing


⚠️ WARNING
If there is a discrepancy between the username in the TripLogik Server and your local database, please contact Tech Support to confirm the correct username.
Manually adding or modifying any name in the database will not work and will not work.


How to Fix It

  1. Download the DB Restore Utility
    Get the utility here:  dbrestore.exe

  2. Close the Manager Application
    Make sure the Manager is not running before continuing.

  3. Run the DB Restore Utility

    • Launch dbrestore.exe

    • The default database path should appear automatically

    • Enter your username in the designated field  ( copy the name tech support sent you to ensure there is no mistake)

    • Click Restore

  4. Close the DB Restore Utility

  5. Restart the Manager Application


You can close the Database restore utility

Logging In

Once the Manager starts:

  • Your username should now appear in the Username field.

If not:

  1. Click the dropdown arrow and select your username

  2. Enter your password


If tech support has provided you with a temporary password:

  • Use it for your first login
    The Manager will prompt you to create a new personal password afterward