Why we use ScreenConnect
ScreenConnect uses a system that is a one-time login
In other words , it is not possible for anyone to log back to your PC once the session is completed
It will require a new link that is randomly generated from ScrennConnect at our request.
In the assistance ticket , we will paste this link ,
The link should look like https://triplogik.screenconnect.com/?Session=XYZ
Upon clicking on the link, your browser will let you know it will download the application called ScreenConnect.Client.exe
Once it is downloaded , simply start it , by double clicking on it . It should normally download into your default browser download folder.
Your screen will look like this
In Chrome
1- Click on the 3 dots
2- Select Downloads
This will show you the file you just downloaded
Double click on the file to start it .
Be aware that some antivirus, depending on the one you use, may ask you to approve the file
If this is the case, click OK or continue to start it.
Once it is open, click on "join your session
If one of our team members is already waiting on this unique private session, we will acknowledge you with a message you have successfully connected , and will be able to interact with you and resolve your issue.